I've connected Mollie, but the sign up page doesn't work?
I've connected Mollie, but the sign up page doesn't work?
When you click Next on the sign up form but the page shows an error and does not proceed to the payment screen, there's an issue with your Mollie setup. Please follow the steps below:
Verify if your account is properly linked to Mollie
Click on the Mollie Connect button from the Presentation > Website & App > Pages > Sign Up > Edit page section. You should see a modal showing "Your account is connected to Mollie".
Verify if the Tournify website profile has been setup correctly in Mollie
Login to your Mollie dashboard, click on the name of your organization in the upper left and choose Organization settings. Now make sure you have one profile named Tournify. If you don't have a Tournify profile yet, click on Create profile. Please enter your own details under Contact information but enter "Tournify" as the Registered trade name.
Make sure the Tournify website profile in Mollie has at least one active payment method
Open the Tournify website profile in your Mollie dashboard and go to theOnline payments tab. Make sure to activate one or multiple payment methods.
Complete the full Mollie verification process
Mollie has to comply with strict regulations from the government and payment institutions. That's why each new Mollie user will have to complete a verification process that can take 3-5 business days. To be able to activate some payment methods you might also have to go through an additional review process before the payment method is live. See this Mollie help article about the review process and also make sure to add the necessary information to your website, as outlined here. You won't be able to receive payments if your account and payment methods are not verified and unfortunately we don't have any influence on this procedure.
Make sure you've connected the right organization
One Mollie user may have multiple organizations linked to their account. It could be that Tournify is not linked to the right organization. From your Mollie dashboard, select the organization you're trying to connect via the upper left menu. Now, go to More > Authorizations and check if Tournify is one of the Authorised apps. If not, please log out of Mollie and open Tournify. Click on Mollie connect and press the red reconnect icon 🔃. Now click on Mollie Connect again, login to Mollie and make sure to select the correct organization from the modal that shows up.
I don't see the Mollie Connect button when trying to activate online payments?
I don't see the Mollie Connect button when trying to activate online payments?
When you don't see the Mollie Connect button it means you're viewing a tournament that has been shared with your account. Only the original owner of the tournament is able to set up the Mollie integration. Once setup correctly for one tournament, the Mollie integration will automatically work for all tournaments created from the same account.
Is Mollie available in my country?
Is Mollie available in my country?
The services of Mollie are currently only available for companies based within the European Economic Area (EEA), Switzerland or the United Kingdom. Please see this Mollie help article for the full list of supported countries. Unfortunately we don't have an integration with other payment service providers (like Stripe) at this time.