Sometimes you may see a message about your device being unable to connect to our database, like below:
“There is a problem with the connection to our database. The problem may be solved by whitelisting Tournify in your adblocker, by turning off your firewall or by using a different browser or computer.”
The issue usually persists on office laptops or office networks. Please try the steps below to reconnect:
Try a different browser
Sometimes the problem comes from browser settings or an extension (like an adblocker). Please try using a different browser, we usually recommend Google Chrome.
Try another device
Log in from a different computer, tablet, or phone. This helps rule out device-specific issues.
Switch to another network
Connect to a different network, if possible. The issue On mobile, you can also turn off Wi-Fi and use 4G/5G instead. This helps determine if your current internet connection or firewall is causing the issue.