FAQ - Upgrades and subscriptions

Per-event (single use) upgrades are perfect for one-time tournaments, occasional events, or when you're just getting started. Annual plans are generally most affordable if you organize over 8 tournaments per year, or if you host large-scale events.

A single-use upgrade applies to one event in Tournify. An event may include multiple match days, fields, locations, or divisions, as long as all of the following conditions are met:

You may not use the same upgrade if:

The free version allows up to 8 teams per tournament, meaning you can't add more than 8 teams to the groups. However, you're encouraged to explore all the other features of the app, such as creating match schedules and setting up a tournament website. This will help you get to know the software and ensure Tournify is the right choice for you before you decide to upgrade and add more teams.

Thank you for considering Tournify as a potential sponsor for your event. As you'll understand, we receive numerous sponsorship requests. We understand that many tournaments operate on tight budgets, often relying on sponsorships. Our customers typically include nonprofit organizations such as schools, clubs, and associations. We are committed to creating excellent software that people are willing to pay for, which is why we do not display ads anywhere on our platform. Our pay-per-tournament pricing model is designed to make our software accessible to anyone dedicated to providing the best possible experience for players and fans, and who is willing to invest a small amount to simplify their tasks. Your contribution also supports the ongoing development of the app. As a general rule, we do not fulfill sponsorship requests, with the exception of a few selected charity events.

If you’re purchasing on behalf of a company based in the European Union, you can enter your VAT ID during checkout. When you enter a valid VAT ID, we apply the reverse charge mechanism. This means no VAT is charged on your invoice, and you’re responsible for reporting the VAT in your own country.

You can verify your VAT ID using the EU’s VIES validation service. If your VAT ID is invalid, not eligible for cross-border transactions, or you don’t have one, simply leave the field empty. We’ll charge the applicable VAT rate for your country instead.
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The VIES service may occasionally be unavailable, preventing us from validating your VAT ID. If this happens, you can complete your purchase without a VAT ID or try again at a later time.

The due date on the invoice represents the final date by which payment must be made, and legally, we are required to specify this date on the invoice. If the invoice has already been paid, there's no need to worry about the due date at all. Please note that the due date is not related to the validity of your tournament upgrade. Your tournament upgrade is associated with the specific tournament for which it was purchased and remains valid until your tournament has finished.

Invoices cannot be provided in pound sterling or dollars. As a company based in the Netherlands and within the European Union, we’re only authorized to issue invoices in Euros. However, online payments (e.g., by card) can still be made in pounds, US dollars or zloty.

During checkout, you can add your own invoice reference, such as a purchase order number (PO number), order number, cost centre, budget code or any other internal reference required by your organization.

Enter the value in the Reference field when filling in your billing details. The reference will be printed on your invoice.

Invoices are automatically sent by email to the email address you provide during checkout.

You can also access your invoices at any time through our billing portal. Go to Account > Billing and open the Invoices tab to view an overview of all your invoices, including the invoice number, description, amount and payment status.

All invoices can be downloaded as a PDF.

Once your payment has been processed, the invoice status will change to Paid. If you paid by bank transfer, it may take a few business days for the payment to be received and the invoice status to update.

You can open and download the paid invoice at any time for your records. We don’t currently provide separate payment receipts, as the original invoice together with the recorded payment serves as sufficient proof of payment for most accounting purposes.

Go to Account > Billing and open the Billing information tab to update your billing details, including your name, billing email address and address. If you’re purchasing on behalf of a company, you can also add or update your company name, VAT ID and reference.
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Any changes you make will automatically appear on future invoices.

Peppol is the European standard for electronic invoicing (e-invoicing). Although you can’t enter your Peppol ID during checkout yet, we can send your invoice through the Peppol network afterwards. Simply contact our support team with your invoice number and Peppol ID, and we’ll take care of the rest.

There are several reasons why a payment may not go through. In most cases, you can simply try again or choose a different payment method.
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A payment may be declined by your bank or payment provider for various reasons, such as insufficient funds, security checks, or temporary restrictions. If this happens, try again or use a different payment method.
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Some card payments require additional verification through 3D Secure. Follow the instructions provided by your bank or card issuer to complete the authentication in your bank app while making the payment. Your payment will only be processed once the verification has been successfully completed.
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If you're still unable to complete your payment, please contact our support team. Include your account email address, tournament name, and a screenshot of the error message or bank statement so we can assist you as quickly as possible.

Check your payment history in the Billing portal or your bank statement first. If you believe you've been charged twice for the same purchase, please contact our support team with your invoice number(s) and proof of payment so we can investigate this further.